Improving Customer Experience in Contact Centers
Monitor Customer Interactions Effortlessly
Gather Business Intelligence
Real-Time Analytics
Agent Training Within Workflow
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MLevel is proud to expand the partnership with Etech Global Services into QEval, Etech’s quality monitoring platform. With the integration of the MLevel digital learning platform, reinforcing targeted performance improvement is seamless within the workflow. QEval’s AI call analytics identifies knowledge gaps and automatically pushes a targeted MLevel knowledge learning module to agents.
Analytics
Real-Time Data
Your employees’ performance is available right at your fingertips. The dashboard provides you details around knowledge gaps and gains for your employees in a visually concise way. Our analytics allow you to drill down into each question, user group, or individual learner and see data by course, topic, or question.
The QEVAL Advantage
QEval, Etech’s quality monitoring platform, is an intelligent and strategic solution designed for contact centers that meet the stringent demands of quality, compliances, and other statutory requirements. Irrespective of the campaign size, call volume, chat volumes – QEval has been designed to meet any robust need.
SPEECH ANALYTICS
FULLY CUSTOMIZABLE
INTEGRATED ONLINE HELP
SECURE CLOUD-HOSTED PLATFORM
ADVANCED AUTOMATIC REPORTING
USER-FRIENDLY DASHBOARDS
DATA AGGREGRATION AND TRENDS
AGENT NOTIFICATIONS
ACTIONABLE INSIGHTS
With real-time reporting, your business can identify marketing and customer experience opportunites. Make strategic decisions based on data.
STREAMLINE EVALUATION PROCESS
Receive immediate call feedback to measure agent behaviors. Instant email notifications are sent to managers to monitor performance.