MLevel

Improving Customer Experience in Contact Centers

Monitor Customer Interactions Effortlessly

Gather Business Intelligence

Real-Time Analytics

Agent Training Within Workflow

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MLevel is proud to expand the partnership with Etech Global Services into QEval, Etech’s quality monitoring platform. With the integration of the MLevel digital learning platform, reinforcing targeted performance improvement is seamless within the workflow. QEval’s AI call analytics identifies knowledge gaps and automatically pushes a targeted MLevel knowledge learning module to agents.

Analytics

Real-Time Data

Your employees’ performance is available right at your fingertips. The dashboard provides you details around knowledge gaps and gains for your employees in a visually concise way. Our analytics allow you to drill down into each question, user group, or individual learner and see data by course, topic, or question.

The QEVAL Advantage

QEval, Etech’s quality monitoring platform, is an intelligent and strategic solution designed for contact centers that meet the stringent demands of quality, compliances, and other statutory requirements. Irrespective of the campaign size, call volume, chat volumes – QEval has been designed to meet any robust need.

SPEECH ANALYTICS

FULLY CUSTOMIZABLE ​

INTEGRATED ONLINE HELP​

SECURE CLOUD-HOSTED PLATFORM

ADVANCED AUTOMATIC REPORTING

USER-FRIENDLY DASHBOARDS​

DATA AGGREGRATION AND TRENDS​

AGENT NOTIFICATIONS​

ACTIONABLE INSIGHTS​

With real-time reporting, your business can identify marketing and customer experience opportunites. Make strategic decisions based on data.

STREAMLINE EVALUATION PROCESS​

Receive immediate call feedback to measure agent behaviors. Instant email notifications are sent to managers to monitor performance.

See It for Yourself

Schedule a demo to learn about this cutting-edge solution and how it can benefit your business.​