Post COVD-19 compliance training must change. COVID-19 has had a lot of impact to both our personal and professional worlds. Schools, businesses, and governments have all either been shut down or turned upside down by shelter-in-place orders that governments issued to save lives and protect people. But now as months have passed, we are all being asked by those same government officials to reopen our schools, the economy, etc….and leave the safety of our homes to make this happen. But how do we do it? Yes, testing is a key component of making that transition happen, but the reality is no matter what the government does, not everyone will get tested. Even when there is a vaccine, we all know not everyone will get it; we have had flu shots for years and not everyone gets that. So, what else can we do and how does compliance training play a role in that?
Pre-Crisis Compliance Training
Pre-crisis compliance training for the most part consisted of long, boring videos or e-learning that employees were required to watch on their own. What was considered success? In most cases, only a check mark was required (i.e. Did the person watch the video or complete the learning?). In more advanced cases, the learner was given a test that required a passing grade, but generally nothing happened beyond that. The record was placed in the LMS or data warehouse and the worker went on their way. As many of us know, Post COVID-19 companies, schools, event venues, restaurants, etc. will be required to train their workforce on how to operate safely in this new world. This will go beyond rules like wearing a mask and gloves or taking your temperature, and it should. We all now have an obligation to democratize education and awareness on how to stay healthy at home and at work.
Our government is attempting to do this with flyers, posters, and PDFs, but the reality is even if people do read it, they certainly will not retain the information. We need to digitize the delivery of this content and measure its consumption at the same level we do our blood work at the hospital pre-surgery. Having personally just gone through this process, I was dumbfounded at the detail they needed to do my simple microdiscectomy. They ran multiple tests and each time provided a specific result. I am quite confident my doctors did this to protect me in case anything happened, so should companies not do the same thing when they educate employees on COVID-19 best practices?
Post-Crisis Compliance Training
The Post COVID-19 era of training and education must require detailed analytics on employee knowledge gaps so managers and HR professionals can help their employees help themselves. It will be important for organizations to protect all employees and the ability to see what they struggle to understand. I know by now you are thinking, “How do I this in a cost-effective way?” The good news is there are tools built to do this, but they are not in your LMS, LXP, or your traditional eLearning provider. So let’s get to the how.
The first and most important requirement is to create an assessment or test that is completely data driven. If you are a coder, this shouldn’t be a problem, but there are many tools like ours at MLevel that allow you to simply type up questions and answers without you having to learn a new skill set.
Next on your list is ensuring you are capturing the final score at a detailed level so that you can easily see what each learner got wrong. This way you can not only provide individual coaching, but also aggregate trends across your company. Ideally, the tool you choose integrates into a solution such as PowerBi or Tableau so that you can visualize the data vs creating massive excel sheets and pivot tables, but in times like these, I simply suggest getting it done.
The Permanent Record
But what about our LMS? How do you ensure the record is kept? The great news is while all LMS vendors won’t tell you this, you can easily import that .CSV file back into the system so you can provide compliance with the traditional check-the-box model.
I provided some screenshots below of what success looks like to me and would be glad to connect with anyone to help them make this leap for his or her company, but let’s all agree on one thing — a completion check box doesn’t mean you learned anything!